No camera? Check one layer at a time.

Start at the prompt

Make sure the feature actually requested video

Reading a guide or using text should not ask for camera access. Enter the video route before expecting a prompt. If you previously chose Block, the browser may remember that decision and show only a small camera or permissions icon near the address bar.

Change the setting for this site instead of allowing every site by default. In Chrome, camera and microphone controls are under site permissions; Firefox also provides a permissions panel and saved site list.

1. 1
   Open video mode

   Confirm that the product is at the point where camera is needed.

2. 2
   Inspect the address bar

   Clear a saved block or change the site to Allow.

3. 3
   Reload the video route

   A permission change may need a fresh page or rejoined session.

Check the system

The browser itself may lack access

macOS, Windows, Android and iOS can block a browser from camera access. Open the operating-system privacy setting and verify the browser is allowed. A work or school administrator may control the choice.

Close meeting apps, camera utilities and other tabs that may hold the device. If more than one camera exists, confirm the selected input. A physical shutter, keyboard privacy key or disabled USB connection can look like a software problem.

• Operating-system permission for the browser
• Physical shutter or privacy switch
• Correct built-in or external camera selected
• Other call and recording apps closed

Protect the frame

Working is not the same as ready

Before joining, look at the preview for documents, windows, mirrors and other people. Put the light in front of your face rather than behind it. Stabilize the phone or laptop so adjusting it does not reveal the room.

If video still fails after a clean browser restart and system check, use voice or text rather than installing unknown software. Record the browser, device and error wording before contacting official support.